Standard Return Policy
Rex Art will exchange or refund any product returned to us within 30 days, excluding gift certificates, Software Licenses, Videos, CDs, DVDs, Pantone Color Guides, Metal Leaf, cradled panels, and special ordered items. Gift certificates, Software Licenses, DVDs, Videos, CDs, Pantone Color Guides, Metal Leaf, custom stretched canvases, and special ordered items cannot be returned.
Replacement Only Return Policy
Items indicated with Replacement Only Return Policy in the cart may not be canceled or returned once the order is placed. The items will be replaced in the case of shipping damage or defect. Notification of shipping damage or defect must be received within 7 days of delivery.
Please call for an RMA number before returning any products. Products returned without an RMA will not be accepted.
All returns must be accompanied by an original packing slip, in new condition, and in their original boxes. Please also include a note indicating the reason for your return.
Always ship your returns via an insured carrier such as UPS or FedEx. Rex Art does not accept liability for returns that arrived to us damaged.
Rex Art does not refund original shipping charges on returns. The customer is responsible for the shipping cost of returning unwanted items. Certain items may be subject to a 15% restocking fee. Please call for details.
Returns should be sent to:
5806 Commerce Lane
South Miami, FL 33143
Rex Art does not guarantee any product beyond original manufacturer warranty. However, Rex Art will be happy to act on our customers' behalf and process any warranty claims at no charge, beyond the shipment of the product for service.
If you have any questions, please feel free to contact us.
The Rex Art Staff
Terms and conditions are subject to change at any time.